Best Western Brome Grange Hotel

Our room was on the smaller side (compared to our son's room) but perfectly adequate for what we needed. It was clean and the bed was comfortable. We were close to the main road, but this was not a problem and we were unaware of any traffic noise. Breakfast was delicious and plenty-full. It was a warm day and evening during our stay, but there was a fan provided which was all we needed. One of our sons left his apple phone charger in the room. My phone call was returned within the hour with the news that it had been found and for a small P&P fee it is being returned.

The bathroom in the chalet room was lovely . We particularly liked ressi who was out of her depth on the bar . She explained is wasn’t her usual job but felt so sorry for her , she didn’t even get shown what a Prosecco glass was or how to use the till but her personality more that made up for it . Well done ressi . Comfortable beds .

Staff were lovely and helpful. Rooms were basic but clean and comfortable.

Very friendly and helpful staff. The room was very comfortable and clean. The only criticism I have is the evening meals don't match the standards of the rest of the hotel. Breakfast is very good, although I didn't try the cooked breakfast as I didn't have time to sample it Overall I recommend it for a comfortable stay

We were met in the car park by the manager who made us feel welcome and valued as a customer. He insisted on carrying our bag to our room and did everything he could to satisfy our needs. The breakfast staff were outstanding, attentive, efficient, polite and genuinely eager to please. The hot food was cooked to order which is a pleasant change from the usual precooked offering in many hotels. The bedroom was very large, good facilities and clean. The hotel had a health spa which although we didn't use we did look around and it was very well fitted out, we would definitely make use of this on our next visit.