Best Western Brome Grange Hotel

The location was ideal for us as we were going to a wedding and then onto the reception which was in a totally different area . The staff were very friendly and extremely helpful especially when it came to the breakfast There was plenty on offer but the heating plate and lamps were not sufficient. Unless you waited for new food to come out from the kitchen the food was cold The chap who worked the restaurant was very kind and heated our breakfast in the microwave. Nothing was too much trouble for him The coffee was the best we had tasted. He was forever running backwards and forward replacing item that were running out .I even apologised to him we were a family of 7 .and there was always something that had run out .

the hotel is set in beautiful countryside, the staff were warm and welcoming and very helpful. I arrived over an hour before the check in time but they made sure my room was the next one cleaned so I could access the room early. the room was spotlessly clean and very well equipped, I like the fact there was bottled water and a pack of biscuits with the tea and coffee making facilities. The room was chilly when I entered but fortunately there was a handbook explaining absolutely everything about the room, I was then able to turn on the radiator and the room warmed up nicely. I slept really well, the shower was absolutely fantastic and there were free toilitries availble.

The bathroom in the chalet room was lovely . We particularly liked ressi who was out of her depth on the bar . She explained is wasn’t her usual job but felt so sorry for her , she didn’t even get shown what a Prosecco glass was or how to use the till but her personality more that made up for it . Well done ressi . Comfortable beds .

Staff were lovely and helpful. Rooms were basic but clean and comfortable.

The breakfast was fabulous, the scrambled egg was exceptionally good. We could choose whatever type of breakfast we fancied, and plenty of it. Anything not readily available was cooked and served in a very short space of time. The staff and management were on hand to make sure everything was running smoothly and keen to make sure we were happy with things.